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Duration
3:30
Speakers
2 speakers
Language
English (Auto-detected)
Audio
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1:55
3:30
Agent Performance Analysis
60%
Professionalism
30%
Clarity
70%
Problem solving
40%
Empathy
50%
Sales skills
The agent, Andrew, struggled to establish a rapport with the customer, Geno, and failed to effectively address his concerns and objections. While Andrew provided some information about the life insurance quote, he didn't fully explain the process and seemed to rush through the conversation. The agent also didn't create a sense of urgency or use persuasive language to close the sale. However, Andrew did follow protocols and used professional language, which earned him a decent score for professionalism.
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Transcript
1 result found
Carriers
George
0:10
Well, we're contracted with 12 different A-rated carriers, so what we'll do here is just get your information in the system and see which one of our carriers is going to give you the best rate.
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Lisa
▶0:03
Oh, okay.
George (Agent)
▶0:08
Good afternoon, this is Andrew. How can I help you?
How much insurance do you cover here?
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70%
Empathy
60%
Professionalism
30%
Clarity
80%
Problem solving
50%
Sales skills
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84%
Total performance
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AI searchCarriers
Search results
Total 5 result foundFilename.mp3
8 OCT-FE-INBDS9/18/2025
George
Well, we're contracted with 12 different A-rated carriers, so what we'll do here is just get your information in the system and see which one of our carriers is going to give you the best rate.
Filename.mp3
12 SEP-FE-INBDS9/18/2025
We work with a variety of top-rated insurance carriers. Let's gather your details and find out which one can offer you the most competitive rate.
How much coverage do you offer with each carrier?
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Growth Plan
Popular
$299/month
For scaling sales/support
250 hours of calls
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Pro Plan
$499/month
For high-volume call centers
500 hours of calls
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